Thank you for shopping from Tien.
As Tien ecoprinted products are uniquely handmade for you and due to Covid precautions, the company doesn’t accept returns. However, If you have a problem with your purchase, please follow these steps within 7 days of receiving the package,
requests after this period cannot be valid:
1. Complete the form below.
2. Please wait for customer support service. We will do our best in order to satisfy you. In case of a serious problem, we will be sending you an approval for return within 2 business days. In 5 business days of receiving the approval, you need to resend the package.
Tien Officiel reserves the right to verify the integrity of the product when returned . In case the product has not been used, we will reimburse the cost of the item in 3 business days after receiving the return package.
Please note that, as all ecoprinted fabrics are colored by hand, there might be differences in the colour shades depending on the chemical reactions of the natural elements involved in the technique. The pattern varies according to the random placement of the leaves.